REFUND AND RETURNS POLICY
Effective Date: 08/15/2025
At Woodburned, we want you to be happy with your purchase. Because many of our products are handmade or made-to-order, we’ve outlined clear guidelines for when returns and refunds are available.
Eligibility for Returns
- We accept returns within 14 business days of delivery.
- Items must be unused, unaltered, and in original packaging.
- Items must be in the same condition as when received.
- Receipt or proof of purchase is required.
Items Not Eligible for Return
- Custom, personalized, or made-to-order products.
- Digital downloads or instant access files.
- Clearance or sale items.
- Items damaged due to misuse, neglect, or improper care.
How to Request a Return
- Email us at erica@woodburned.com with your order number, the item(s) you want to return, and the reason for return.
- We’ll provide return instructions. Please do not send items back without contacting us first.
Refunds
- Once we receive and inspect your return, we’ll notify you if it’s approved.
- Approved refunds will be issued to your original payment method within 5 days.
- Shipping costs are non-refundable unless the return is due to our error (e.g., incorrect or defective item).
Exchanges
- We replace items only if they are defective or damaged upon arrival.
- For an exchange of the same item, contact us at erica@woodburned.com.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is our error.
- We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Damaged or Defective Items
- Contact us within 7 of delivery if your item arrives damaged or defective.
- Include photos of the damage so we can arrange a replacement or refund at no cost to you.
Late or Missing Refunds
- If you haven’t received your refund after 10 days, first check your bank account.
- Then contact your credit card company or bank.
- If you’ve done this and still haven’t received your refund, email us at erica@woodburned.com.